Returns

All my ceramics are hand-made with love.

Everything that you see on my shop is made, texture and formed by hand. Ceramic’s irregularities and/or variances in size, glaze or texture, reflect the nature of one of a kind work of art.

Ceramic glazes all have subtle effects that vary. Each glazed piece is unique and has its own personality. Glazes seen in the photos may vary slightly in color and appearance, as each glazed piece is unique.

Because of this, each piece is totally unique, one-of-a-kind, and may vary slightly in color and size. (And that's why I love ceramics. I hope you do, too!)

My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned such as gift cards, downloadable files and special custom orders.

There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Damaged Goods:

I take great care in packaging my ceramics as safely as possible.

In the rare and unfortunate event where an item arrives to you damaged, please contact me within 48 hours of the receipt of the goods for an immediate replacement, refund or credit voucher.

Please just send your order number, exact items/quantities and photos of the item(s) damaged.

I DO NOT process claims without photos clearly showing the damage.

Upon your claim being approved, I will ship to you the replacement for the damaged item(s) if the item(s) is in stock/available and if not, a refund will be issued.

Please do not send me back broken items.

Refunds (if applicable)

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at noamrosenberg@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at noamrosenberg@gmail.com and send your item to: Hagefen 8, Ramat Gan, 5254612, Israel.

Shipping

To return your product, you should mail your product to: Hagefen 8, Ramat Gan, 5254612, Israel.

It is your responsibility to pay for the return shipping costs including eventual custom/import duties at our destination.

Items must be shipped back to me unused and in original condition and packaging (or similar quality).

If the ceramic will arrive to me damaged, I will not allow any refund or exchange. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.